Refund Policy

At Xdiscount, our priority is ensuring the satisfaction of our valued customers. We understand that situations may arise where a refund is necessary, and we're here to assist you through the process. Please familiarize yourself with our refund policy to understand the conditions and steps involved.

 

Refund Eligibility:

Xdiscount entertains refund requests under the following circumstances:

1. Technical Issues: If you encounter technical errors preventing the proper functioning of the product.
2. Non-Delivery: In cases where the purchased product is not delivered, such as access issues or download problems.
3. Duplicate Purchase: If you accidentally make a duplicate purchase in error.

Refund Process:

To initiate a refund request, please follow these steps:

1. Timeframe: Submit your refund request within 2 days from the date of purchase.
2. Contact: Reach out to our support team via email at Support@Xdiscount.io.
3. Provide Details: Include detailed information about the issue faced and any relevant proof or documentation.
4. Review: Our support team will review your request and respond within 7 business days.

Refund Approval:

Refunds are subject to approval based on the following criteria:

• Time Limit: Requests made beyond the specified refund period may not be approved.
• Impact on Functionality: Refunds may be declined if the reported issue doesn't substantially impact the product's functionality.
• Documentation: Failure to provide necessary information or documentation may result in the rejection of the refund claim.

Refund Processing:

If your refund request is approved:

• Method: Refunds will be processed using the original method of payment.
• Timeline: Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider's policies.

Non-Refundable Items:

Please note that the following items are non-refundable:

• Change of Mind: Refunds are not offered for change of mind or personal preference.
• Incompatibility: Products incompatible with third-party software or systems are non-refundable.
• Unauthorized Use: Products subject to unauthorized use, modification, or redistribution are non-refundable.
• Promotional Purchases: Unless explicitly stated otherwise, products purchased during promotional or discounted periods are non-refundable.

We value your trust in Xdiscount and are committed to resolving any issues promptly and fairly. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to us via email or WhatsApp.

 

Thank you for choosing Xdiscount.

Warm regards,

AnyPe Technologies Private Limited
Email: Support@xdiscount.io
WhatsApp Support: +91 6377742717
Website: xdiscount.io

 

Last Updated: 21/04/2024